Discovery status record will never set to complete. In Discovery Status "Started" number has highter value than "Completed" value. - Support and Troubleshooting

Discovery status record will never set to complete. In Discovery Status "Started" number has highter value than "Completed" value. Issue Discovery status record will never set to complete and discovery status shows 5 ECC records started and 4 completed. Had to manually cancel discovery. Linux discovery status shows 5 ECC records started and 4 completed. But there are only 8 records in the ECC queue ! This causes the discovery status record to never be set to complete. Expected Resul t: Discovery should complete matching the started and completed records. Actual Result : Discovery never completes and status shows 5 ECC records started and 4 completed.

Release London Patch 10

Cause Upon investigating found the instance is trying to trigger 2 probes, but only one of them appears to exist on the instance. It is triggering the "Unix - Application Dependency Mapping" as normal, but is also trying to trigger: "4f64c6389f230200fe2ab0aec32e7068$$$$UNIX Cluster - VERITAS Cluster" Since it can't find this probe it does not fire an ECC queue record, but still updates the status started by 2.

Resolution Following changes are made in the script include. Script Include name: " DiscoveryIDSensor "

~line 384 OLD : var probeIDs = ('' + this.getParameter('triggered_probes')).split(','); for (var i = 0; i var probeID = probeIDs[i]; var probe = SncProbe.getById(probeID, this.values); if (probe == null) continue;

probe.addParameter('ecc_breadcrumbs', this.getParameter('ecc_breadcrumbs')); probe.addParameter('port', this.getParameter('port') ); probe.setSource(this.getSource()); probe.create(this.getAgent(), this.getEccQueueId()); }

var statusId = g_probe.getCorrelator(); DiscoveryStatus.updateStatusStartedCount(statusId, parseInt(probeIDs.length));

Replace with below code : var launchedProbes = 0; var probeIDs = ('' + this.getParameter('triggered_probes')).split(','); for (var i = 0; i var probeID = probeIDs[i]; var probe = SncProbe.getById(probeID, this.values); if (probe == null) { gs.info("Probe with ID " + probeID + " was not found and will not be launched"); continue; }

probe.addParameter('ecc_breadcrumbs', this.getParameter('ecc_breadcrumbs')); probe.addParameter('port', this.getParameter('port') ); probe.setSource(this.getSource()); probe.create(this.getAgent(), this.getEccQueueId()); launchedProbes += 1; }

var statusId = g_probe.getCorrelator(); DiscoveryStatus.updateStatusStartedCount(statusId, parseInt(launchedProbes));

Save Script Include and run discovery.

Expected Result : Discovery should complete with Started and Completed matching. Actual Result : Discovery completed successfully with started and completed records matching.