PDF from 'HRJ Task E-signature' widget does not display in Internet Explorer - Known Error

PDF from 'HRJ Task E-signature' widget does not display in Internet Explorer Description PDF from 'HRJ Task E-signature' widget not displaying in Internet Explorer. The issue only exits in London. Since Madrid the HR Service Portal is deprecated and moved to the new plugin 'Employee Service Center'.

Steps to Reproduce

1 - Log in a London instance using IE.

2 - Make sure the following Plugins are Active: - com.sn_hr_service_portal - com.sn_hr_core - com.sn_hr_integrations - com.snc.hr.scoped_security

3 - Navigate to HR Case Management > Create New Case: Under 'Search for Employee' select 'System Administrator' For field 'HR service' delect 'General Inquiry' Select 'Create Case' button (this will take you to the Case record now, take note of the HRC case number) Select 'Add Task' from 'Related Links' Select 'HR task' Select 'E-Signature' for the 'HR Task Type' field Under 'Ackowledgement document' select 'Non-Disclosure Agreement (Sample)' Under the 'Assigned to' field select 'System administrator' For 'Short description' field type in 'e-sig test'

4 - Click Submit. You will be redirected to the Case just created.

5 - Click on 'Ready for Work' on the header.

6 - Open the task record created by selecting it from the Tasks list within the Case.

7 - Click on 'Ready for Work' on the header.

8 - Open the HR Portal logged in as System Administrator.

9 - Under 'Myto-dos' you should see the "e-sig test" task you created. Select it and note that the PDF does not open in Internet Explorer.

Workaround Modify the function renderPDF in the Link section of the widget "HRJ Task E-signature" (sp_widget.do?sys_id=cef9260b538032003066a5f4a11c087c). Replace the code:

function renderPDF (url, PDFContainerId) { PDFJS.getDocument(url).then(function(pdf) { for (var i = 1; i createCanvasEl(i, pdf); }); }

With:

function renderPDF (url, PDFContainerId) { PDFJS.workerSrc = '/scripts/pdf.worker.js'; PDFJS.getDocument(url).then(function(pdf) { for (var i = 1; i createCanvasEl(i, pdf); }); }