RITM request has been approved without clicking on "Approve" buttonDescriptionRITM request has been approved just by replying and not clicking the "Approve" button.CauseThe Email Inbound Action: "Update Approval Request" has processed the Approval request which has been customized.ResolutionFix this Email Inbound Action: "Update Approval Request" by adding conditions or by making necessary changes in the script to resolve the issue.ORRevert the Email Inbound Action to the OOB Version.