"First Select a Table" alert box after clicking on Add Filter Condition in Work item routing condition on Walk-up location queue record


Description

"First Select a Table" alert box after clicking on Add Filter Condition in Work item routing condition on Walk-up location queue record

Cause

Table in the record populated in Service Channel field of Walk-up location queue record not defined

Resolution

  1. Open the record in Service Channel field of Walk-up location queue record.
  2. OOB this is populated as Walk Up
  3. Check if Table is defined in this record
  4. If not and it is not editable, import the OOB version of this record attached to this KB.