How to change the TO: address in ${NOTIF_UNSUB} or . ${mailto:} macro - Support and Troubleshooting

How to change the TO: address in ${NOTIF_UNSUB} or . ${mailto:} macro Issue By default, the unsubscribe macro defined in the templates or scripts is opening up a new email form with "To" as instance email ID.

The steps below will help to change the email form with "To"

Resolution

When using servicenow SMTP, use an option to update the address in the SMTP account's " From "

For own SMTP, create/update the property " glide.email.mail_to "

Type: string Default value: SMTP email address that is active by default