ServiceNow Certification and Training


This KB article covers some frequently asked questions regarding the ServiceNow Certification Program. If you have additional questions or would like additional information, please visit the ServiceNow Training & Certification website or contact

Major Changes

As of July 1st, 2018, certification exams cannot be purchased directly. Attending training is now required and the course preceding the exam in the learning path will provide the student with a free voucher for the exam.

As of September 5th, 2018, certifications will expire if participants fail to pass the lightweight Delta exam for each semi-annual release within 90 days.

The London release also added Micro Certifications and Suite Certifications into the program.

ServiceNow Certification Program FAQ

Please follow this link to the most up-to-date explanation of the ServiceNow Certification Program: ServiceNow Certification Program FAQ.

What does it mean to get Certified?

Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment.

As a big part of our customer success approach, training and certification are always evolving to meet your needs now and we are here to inspire and take care of your ServiceNow future. We are exploring new online training options, ways to incorporate micro-certifications, launching a mastery-level program, and creating broader tools and templates you can use yourself.

To find out more information or to access our course calendar via Training and Certification

Contact us today at

Additional Information

The Journey to Certification with ServiceNow