Ui Action 'Copy Change' is not working in agent workspace


Description

Copy Change is the out of box UI action. Even though the basic configuration is done to make it work on Agent Workspace, it is throwing error 'Error while running Client Script "GlideScopedScript": TypeError: ga.setWantSessionMessages is not a function'.

Cause

The UI action script for 'Copy Chnage' uses 'setWantSessionMessage(true)' and 'GlideURL'.
Thes are available for the native platform but not available for the workspace.

Hence, while executing 'setWantSessionMessage(true)', the system throws console error 'Error while running Client Script "GlideScopedScript": TypeError: ga.setWantSessionMessages is not a function'.

and during the execution of 'GlideURL' on the workspace, the system throws console error 'GlideURL is not defined'.

Resolution

It is not possible to use GlideURL in the workspace as of now(New York Patch 1 Hot Fix 1).

As a result, the 'Copy Change' functionality will not be available on the workspace.