Agent updates not being recieved by user after transferIssue Users may notice that after a chat is transferred from one agent to another, they no longer receive updates from the new agent.ReleaseAll releasesCauseAgent may be using worknotes instead of comments when chatting.ResolutionCheck to make sure that the agent who received the transfer is properly communicating to the end user via comments and not via worknotes, which would not be seen by the user.