How to translate the guided tour 'title'


Description

This article explains the procedure for translating a 'Guided Tour' title/name within ServiceNow instance.

Release or Environment

All ServiceNow releases till date.

Cause

Creating a new record in Translated text[sys_translated_text] table will not work and the newly created translation will not show up when you switch the language. This happens because the 'Name' field on the Guided Tours[sys_embedded_tour_guide] table is a 'String' field.
'Translated text' record are only applicable to 'Translated text' type fields.

Resolution

The tour name comes from the Name field on the Guided Tour record.
https://<instance>.service-now.com/sys_embedded_tour_guide.do?sys_id=<sysID_guided_tour>

We need to change the field type for the 'Name' field from String to Translated Text.
https://<instance>.service-now.com/sys_dictionary.do?sys_id=6b1d20824f1132005f47e3518110c72a

We need to create a translation record for the wording in desired language on 'Translated text' table by selecting the 'Document' field as the Guided tour.

To know more about translated text fields within ServiceNow platform, please click on the product documentation here