How to configure email client templates on tablesIssue Unlike common tables like incidents, custom tables need additional configuration to support email client templates. Release YokohamaResolutionEmail client attributes The table needs an attribute to support the email client.The dictionary entry of the table collection should have the attribute email_client By default the Incident table has this enabled. To enable the email client for another table: Open a record in the table.On the form, from the menu icon, select Configure, and then select DictionaryIn the Dictionary Entries list, open the first record.On the form, in the Related Links section, select Advanced view.Search for the record type, for example 'incident'. In the Attributes field, enter email_client=trueSelect Update. For detailed instructions see the ServiceNow Documentation Enable the email client for a table Create an email client template (optional) Create a custom template for each table that uses the email client. Once created, define the prepopulated values for recipients and email content. For details, see Create an email client template. Use Quick Messages This feature displays a drop-down list from which to select predefined content for consistent messaging. Note: There must be at least two (2) quick messages otherwise the drop-down list will not display in the email client pop-up form. For detailed setup instructions, see Define a quick message.Related LinksExploring the email client