For request created from an inbound email, the 'Requested for' field on RITM (requested item) displays logged in user instead of requesting user Issue For requests that are created from emails, the "Requested For" field on the RITM is not correct. It is set to logged in user when it should be the user specified in the email. ReleaseParis CauseThe default value defined on the catalog variable. It is set to "javascript:gs.user_id()", which is the logged in user.ResolutionThe inbound email action creates the request based on the email subject. For such requests, RITM is created manually by clicking "Add New Item" button present on the request form. When user clicks this button, a pop up window opens up asking the user to choose the Catalog item. The user is then allowed to select the Catalog item but does not have provision to enter value for its variables. Since, the variable is empty its default value is used which is set to ""javascript:gs.user_id()" and inside a business rule this variable value is used to set the RITM's "Requested For" field.So, if RITM's "Requested For" field should not display logged in user, then remove the default value defined on the catalog variable whose value is used.