Change Request Workflow "Approval - User" activity is not sending notification to approvers so they are not able to approve or reject the request through emailIssue The "Approval - User" workflow activity has generated approval records, but it did not send any email notification to approvers for them to be able to approve or reject the request.Cause"approval.inserted" is the event that sends notifications to the approvers, and this has to be fired.Resolution1) Check the event log and see if 'approval.inserted' event is fired or not. 2) If the event is not fired, check if the following out-of-box business rules which trigger this event are active: Approval Events (Non-Task): /sys_script.do?sys_id=ad15c8149f4010008f88ed93ee4bcc9fApproval Events (Task): /sys_script.do?sys_id=aea34678c61122710151b1b7fdf65762Related LinksCustom created approval notifications for Requested Items not being sent