Incident form is unresponsive and background color has changedIssue An incident form is not loading completely and is unresponsive. The background color has changed. This incident is created in prod instance and after importing the same into sub-prod, the issue can be seen in sub-prod instances as well.CauseFound that this is happening because the description field has some HTML text which is being rendered when the form loads. This is coming from the Response text in the description field.The reason you are running into this issue is that the property:glide.ui.escape_text Escape XML values at the parser level for the user interface. Prevents reflected and stored cross-site scripting attacks.Default: Yesthis is set to false in the customer instanceYou can find the information about this property here:https://docs.servicenow.com/csh?topicname=c_HighSecuritySettings.html&version=latestResolutionThe said property, glide.ui.escape_text should be set to true to prevent such issues so that any HTML content added to String fields is not rendered as HTML text by the browser.