When an incident is raised from chat, the chat entries gets logged in Incident activity are duplicated.DescriptionWhen an incident is raised from chat, the chat entries gets logged in Incident activity are duplicated.Steps to Reproduce Initiate a chat from a chat queue by impersonating Abel Tuter.Impersonate the queue agent from another browser and accept the chat.Add some comments and then raise an incident using "Create incident" action in the chat.Save the incident. Notice that the activity has duplicated entries for the chat. WorkaroundPlease refer to the product doc for Connect Support Starting with the Paris release, Connect Support no longer receives enhancements or non-priority bug fixes. Consider moving to ServiceNow® Advanced Work Assignment and Agent Chat in Workspace to automatically assign chat requests and other work items to agents. For details, see Move from Connect Support to Advanced Work Assignment and Agent Chat.Related Problem: PRB1324734