Catalog Task activity has a result 'deleted' and it Finshed executing without creating the recordIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Requested Item workflow has a Catalog Task activity which resulted in 'delete' without even creating the record. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Supported release.Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any before Insert business rules with a abort action set to true.Business rule on the "sc_task" table causing 'NullPointerException' may also affect the record insertion.Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When the Requested Item workflow was executing the Catalog Task activity, there was an Error with NullPointerException in the logs.And the operation against the 'sc_task has been aborted.Below is the log snippet: 9/10/199:45:07.336 AM 2019-09-10 09:45:07 (336) Default-thread-12 FEAC7CF5DBFB3FC4DDDDFDBAF496191E txid=c93c45f5db3b DEBUG: completed Telecom task(28bde91b4f9e7f001f0a8d9f9310c7ed): event=executehost = xxxxxxxx.service-now.comsource = /<instancename>/glide-madrid-12-18-2018__patch4a-07-09-2019/prod/active/mysql-5.6.36-log/logs/localhost_log.2019-09-10.txtsourcetype = appnode_localhost_log localhost9/10/199:45:07.317 AM 2019-09-10 09:45:07 (317) Default-thread-12 FEAC7CF5DBFB3FC4DDDDFDBAF496191E txid=c93c45f5db3b Operation against file 'sc_task' was aborted by Business Rule 'Cascade Request Approval to Request Item^813c49f5db3b7fc4ddddfdbaf49619e6'. Business Rule Stack:Cascade Request Approval to Request Item,Start Workflow,PHI Move - Task - Catalog Taskhost = xxxxxxxx.service-now.comsource = /<instancename>/glide-madrid-12-18-2018__patch4a-07-09-2019/prod/active/mysql-5.6.36-log/logs/localhost_log.2019-09-10.txtsourcetype = appnode_localhost_log localhost9/10/199:45:07.317 AM 2019-09-10 09:45:07 (317) Default-thread-12 FEAC7CF5DBFB3FC4DDDDFDBAF496191E txid=c93c45f5db3b SEVERE *** ERROR *** java.lang.NullPointerExceptionjava.lang.NullPointerExceptionhost = xxxxxxxx.service-now.comsource = /<instancename>/glide-madrid-12-18-2018__patch4a-07-09-2019/prod/active/mysql-5.6.36-log/logs/localhost_log.2019-09-10.txtsourcetype = appnode_localhost_log localhost9/10/199:45:07.316 AM 2019-09-10 09:45:07 (316) Default-thread-12 FEAC7CF5DBFB3FC4DDDDFDBAF496191E txid=c93c45f5db3b SEVERE *** ERROR *** Error while creating cipher for encryption context.host = xxxxxxxx.service-now.comsource = /<instancename>/glide-madrid-12-18-2018__patch4a-07-09-2019/prod/active/mysql-5.6.36-log/logs/localhost_log.2019-09-10.txtsourcetype = appnode_localhost_log localhost9/10/199:45:07.316 AM 2019-09-10 09:45:07 (316) Default-thread-12 FEAC7CF5DBFB3FC4DDDDFDBAF496191E txid=c93c45f5db3b WARNING *** WARNING *** Attempt to get cipher for encryption context '' without authorizationhost = xxxxxxxx.service-now.comsource = /<instancename>/glide-madrid-12-18-2018__patch4a-07-09-2019/prod/active/mysql-5.6.36-log/logs/localhost_log.2019-09-10.txtsourcetype = appnode_localhost_log localhost The Business rule was performing some encryption and it failed.We can clearly see in the logs showing this message "SEVERE * ERROR * Error while creating cipher for encryption context".Disabling the business rule fixed the issue.