Is it possible for Forwarded emails to be treated as a reply Email and look up an existing record ?Issue When a user replies to a notification and sends it to an instance, the inbound action updates an existing record based on a watermark or a record number in the subject. When a user forwards a notification and sends it to an instance, the inbound action ignores the watermark or record number and creates a new record . Is there a way to change the default behaviour, where forwarded emails also update the existing record using a watermark or a record number in the subject or body ?CauseThis is expected behaviour since the mail type will determine if a new record should get inserted or else if the code should attempt to look up an existing record. See docs: Inbound Actions Resolution1 - Go to Email properties 2 - Go to field "Identify email as a forward by these subject prefixes" 3 - Clear values like 'fw:fwd:' Put a string like 'xxx' in the forward prefixes field (otherwise the system will take the default values as coded) 4 - Set values 'fw: and fwd:' in the field : "Identify email as a reply by these subject prefixes" as follows: re:,aw:,r:,Accepted:,Tentative:,Declined:,fw:,fwd: -> All forwarded Emails will be treated as Replies