Unable to add the column with name starting with 'ref_' to list view - Known Error

Unable to add the column with name starting with 'ref_' to list view Description Unable to add the column with name starting with 'ref_' to list view

Steps to Reproduce

Go to sys_dictionary table and create a new record with below details : a) Table : incident b) Column Label :RequesterInfo c) Column Name : ref_requester d) Type : Reference e) Reference : User Save the record 3. Go to the list view for incident table and Configure the list layout and add the reference type field 'RequesterInfo'.

4. Notice that the changes are not saved. 5. If we dot walk from RequesterInfo -> Name it shows up as *Unknown [label]

Expected behavior : The field should be added to list view correctly

Actual behavior : The field is not added to List view.

Workaround This is expected behavior and by design in all currently supported releases.

Fields with prefix "ref_" are reserved for the platform as per below link: https://community.servicenow.com/community?id=community_question&sys_id=25dbafb4dbdb5f405ed4a851ca9619b1