service offering SLA is not getting attached to a record when start conditions match.Issue service offering SLA is not getting attached to a record when start conditions match.ReleaseLondonCauseNo "service commitment" is attached to service offering SLAResolutionTo attach a Service offering SLA to a Incident, please follow below steps.1. Go to Service offerings -> Create a service offering .2. Attach a service commitment of type SLA to this service offering or create a new SLA commitment with type SLA and select below SLA.For more details https://docs.servicenow.com/csh?topicname=r_ITServiceManagement.html&version=latest3. Go to respective incident and populate the field configuration item(cmdb_ci) with the Service offering we have created. If the property "com.snc.service.offering.field" is set to "service_offering", then populate "service_offering" field on incident. 4. Please make sure that this Incident follows the SLA start conditions.Please note: You always need to populate the configuration item(cmdb_ci) field on the incident form, to attach a service offering SLA