Inability to promote/accept certain incidents as Major IncidentsDescriptionUnable to promote/accept certain incidents as Major Incidents.Release or EnvironmentMadridCauseLine 112 to 113 in the Script Include:MajorIncidentTriggerRulesSNC was failing:if(this._gr.parent_incident)return false; https://<instance_name>.service-now.com/sys_script_include.do?sys_id=58ab10353b333200fe02c9bb34efc421&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=2&sysparm_record_rows=2&sysparm_record_list=nameSTARTSWITHMajorIncidentTriggerRules%5eORDERBYnameThe Incident was a child incident. The Options(promote/accept Major Incident) will not be visible to Child Incidents.ResolutionAfter clearing the Parent incident value from the Child Incident you will be able to see the Options(promote/accept Major Incident).