Guest User updating custom columns on task records such as sc_request after Bomgar updateIssue Customer has Bomgar integrations updating the worknotes of Service Request after initiating using a UI (User Interface) action. For some requests, the service request record is updated ( custom field u_global_state) by a guest user.ResolutionCustomer modified script include to have a condition before task.update and add SetWorkflow(false): if (notes_added){task.setWorkflow(false);task.update();