Knowledge Articles not visible in Mobile Agent Application - Support and Troubleshooting

Knowledge Articles not visible in Mobile Agent Application Issue Particular Knowledge Articles may be missing in Mobile Agent despite being visible in the Portal and Native UI. Troubleshooting steps are provided below.

Cause Knowledge Articles might not be visible in Mobile Agent Application when the Knowledge base for the particular article is not linked to Portal Knowledge Bases.

Resolution To see missing articles in Mobile Agent, you need to associate the Knowledge Base to make the articles searchable from Mobile Application via the following steps:

Go to Now Mobile App -> Knowledge Bases from the Left Navigator. In Portal Knowledge Bases, only IT Knowledge Base has been configured out-of-the-box.

Click on Add UI Action. Fill the Knowledge Base and Save the Form. Related Links Mobile client theme changes not working - ServiceNow Community KB1346289: Mobile Theme is not applying as per documentation guidelines KB0997331: Mobile app theme is not getting applied on the NOW mobile app KB0755184: Mobile App Resource Page: ServiceNow Mobile App Configuration / Agent Mobile App / Now Mobile App / Classic Mobile App / Mobile Branding