Duration is still running for 'Cancelled' incidents on the Major Incident workbench for the Major incidentsIssue The Duration is still running for 'Cancelled' incidents on the Major Incident workbench for the Major incidentsReleaseAll VersionsCauseOut of the Box Business Rule "Update Major Incident State on Cancel" is NOT running when a major incident is updated to 'Cancelled' state. https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=545340d6872203003582af1e36cb0b1b Reason for not running is that the condition is not being satisfied.ResolutionIn the business rule "Update Major Incident State on Cancel" on the When to run tab, make the condition as State changes to Cancelledhttps://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=545340d6872203003582af1e36cb0b1b