While touching a new record to open in Mobile Agent, a message gets appeared "This record is not available"DescriptionWhile touching a new record to open in Mobile Agent, a message gets appeared "This record is not available"Steps to Reproduce Log in to the Mobile Agent (Android) as Manifah Masood (OOB user)2. Log in to the instance itself as a different user (ITIL user)3. Create a new Incident, assign it to Application Development, and populate the assigned to as Manifah Masood (OOB user)4. Back to your phone, wait for the Incident "Assigned to You" push notification. When it pops up, click it immediately.5. Also click on the new incident record to open, as soon as you touch that record. You should see the error Record is not available. Actual Behavior: The new incident doesn't open on touching a new record and an alert message appears. Expected Behavior: The new incident should open properly without a message.WorkaroundThis issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fixRelated Problem: PRB1355300