Use of subject, that has curly braces encoded variables in it, within the 'Workflow Notification' script action truncates the subject field of that sysevent_email_action record to field length. - Known Error

Use of subject, that has curly braces encoded variables in it, within the 'Workflow Notification' script action truncates the subject field of that sysevent_email_action record to field length. Description Use of subject, that has curly braces encoded variables in it, within the 'Workflow Notification' script action truncates the subject field of that sysevent_email_action record to field length. By default the subject field length is set to 100 characters.

Steps to Reproduce

1) Create a workflow 2) Add a "Notification" activity. 3) Within the subject use encoded variables with curly braces around it.

Workaround The following fields should be altered:

sysevent_email_action.subject - length 300.

sys_email.subject - length 300

/wf_activity_definition.do?sys_id=0a6c97790a0a0b2756919eb960284334) - subject activity variable should have it's length increased to 300.

First Fix:

1) Navigate to https:// .service-now.com/sys_db_object_list.do 2) Now search for the table name of 'sysevent_email_action'. 3) Open the Label named 'Notification'. 4) Within the Table column named 'Subject' you will need to change the Max Length from 100 to 300. 5) Save the record.

First Fix:

1) Navigate to https:// .service-now.com/sys_db_object_list.do 2) Now search for the table name of 'sys_email'. 3) Open the Label named 'Email'. 4) Within the Table column named 'Subject' you will need to change the Max Length from 160 to 300. 5) Save the record.

Third fix:

1) Navigate to the Workflow Activity definition named 'Notification'. Or use the URI of /wf_activity_definition.do?sys_id=0a6c97790a0a0b2756919eb960284334 to locate this record. 2) Now navigate to the Activity Variables and change the field of Max Length to 300. 3) Save the record and test.