Email Account for outlook.office365.com connection fails in Madrid and aboveDescriptionWhen you create your own email account to connect to outlook.office365.com, the test connection fails. Release or EnvironmentMadrid and aboveCauseIn Madrid, the SSL and TLS checkboxes were deprecated and a new field named Connection Security is introduced. This is, by default, set to 'None' but outlook requires an SSL connection initiated from ServiceNow. ResolutionSet the Connection Security field to 'SSL/TLS'.Additional InformationConfigure an Email Account