Setting up Okta Single Sign On on ServiceNow instancesSummarySetting up Okta Single Sign On on ServiceNow instance . This article explains how to set up for SSO with Okta on ServiceNow instance . Please note the purpose of this KB is outline the setup process . ServiceNow does not recommend any IDP in general and instructions for setting up configuration on the IDP ( okta in this case) end might change based on any upgrades made by the Identity Provider .ReleaseOn the OKTA end 1) Sign up for Okta developer account at: https://developer.okta.com/signup/ 2) Once you login switch to Classic UI ( Developer Console -> Classic UI ) Login and Go to admin dashboard https://<okta_account>-admin.okta.com/admin/dashboard 3)Add Application->ServiceNow UD 4) Configure the settings General -> Base URL -> https://<instancename>.service-now.com 5)Sing On -> SAML 2.0 (rest all defaults) 6) If signed logout URL is required . Click ‘Enable Single Logout’ (on OKTA end) and upload the attached certificate 7) Click on 'Identity Provider metadata' and save the URL 8) Click on Directory -> People and create a new user. Configure UserName and Password 9) Click on the Service Now app that was created -> assignment -> assign -> assign to people and assign it to the user created in step 8 On the ServiceNow end 10) Active the multi SSO plugin:' Integration - Multiple Provider Single Sign-On Installer' Multi Provider SSO -> Properties Enable multiple provider SSO Enable debug logging for the multiple provider SSO integration 11) Create a new user to match the user details created on the Okta end (i.e make sure you a sys_user record in Servicenow with the email you mentioned for the Okta User ) 12) Identity Providers -> New -> SAML -> Import Identity Provider Metadata 13) On the Identity Provider Record -> check mark Sign LogoutRequest 14) Click on 'Test Connection' and active the record once the test connection is successful