Is there a way to promote articles / a way to mark an article as importantIssue Is there a way to promote articles / a way to mark an article as importantReleaseAll VersionsResolutionYou can use 'Pin a Knowledge article' Feature which is provided in out of the box instances.Product Doc URL: https://docs.servicenow.com/csh?topicname=t_PinAnArticle.html&version=latestBy following this process, the knowledge article will be appearing in the Featured content section of the knowledge homepage and at the top of knowledge search results page.