Chat schedule not excluding Holidays and created ChatsIssue As per the schedule set in the chat queue, if there is a Child Schedule to exclude specific days, it should not allow to create a chat and give the message.CauseChild Schedule is set to 'Excluded' for US Holidays (that have to be excluded) instead of 'Included' https://<instance_name>.service-now.com/cmn_other_schedule_list.do?sysparm_query=schedule%3D<sysID_of_schedule> This is because the child schedule is already set as excluded so that entries in cmn_other_schedule should be set as Included https://<instance_name>.service-now.com/cmn_schedule_span_list.do?sysparm_query=schedule%3D<sysID_of_schedule>ResolutionChange the Child schedule (entry in cmn_other_schedule) from Excluded to Included