How to change the email watermark prefix from MSGSummaryTo change the default email watermark prefix from MSG to something specific to your company or instance, follow the steps in this article. InstructionsChange the Prefix From the filter navigator, go to the sys_number table.Find the record for Table='Email Watermark'. The Prefix column should show MSG by default. Update the Prefix column with the new prefix you want. Save the record. Enable both old and new prefixes during the transition During the transition from the old prefix to the new one, you may still receive emails that are replies to emails with the old prefix. For these emails to also be processed, set the following system property. Name TypeValue Description glide.email.prior_watermark_prefix StringMSG Previous watermark prefix that is still processed in addition to the current prefix set in sys_number table. Clear this field once the transition is complete.