HR approval not showing up on the Portal Ticket Page - Support and Troubleshooting

HR approval not showing up on the Portal Ticket Page Issue Approval widget is not getting displayed to the requester

Cannot approve HR task on Portal Ticket page

Cause Approval Widget is missing in the HR Portal Ticket page

The hrj_ticket_page is using a customised version of the HRJ Case Info widget

Resolution

Revert the widget "HRJ Case Info" to the out-of-box (OOB) version. Use the OOB widget "HRJ Case Info" in the Portal Page "hrj_ticket_page":

Related Links Compare to current version and Revert to Base System

Revert Customization