Properly setting an instance to 12-hour formatIssue There are several issues that arise when an instance is not properly configured: Service catalog Date/Time variable, the date/time picker widget not reflecting the 12-hour formatTickets display an incorrect start timeService catalog date/time variable doesn't display am or pm, it always picks the am for when a ticket was created.CauseMisconfigurationResolutionThere are a few ways of setting this but ultimately they all change the value to this system property: glide.sys.time_format. By default it has this value: HH:mm:ss, which is a 24-hour format.For 12-hour format use: hh:mm:ss aUsing just: hh:mm:ss, and omitting the "a" will get you the odd behaviors described above.