Displayed an error message "KBKnowledge undefined, maybe missing global qualifier"Issue Error message "KBKnowledge undefined, maybe missing global qualifier" displays when the user clicks in the existing cases on the Customer Service Application.ReleaseMadridCauseThere is a customized UI action Create Knowledge button, therefore, that caused the error message.ResolutionOne of the conditions for the Create Knowledge UI action under the table sn_customerservice_case should be changed. > Customized condition:gs.getProperty("sn_customerservice.enable_knowledge_kcs") == 'true' && new global.CSMTableMapUtil (current).findMapByName("sn_customerservice.case_kcs_article") && new KBKnowledge().canCreate() When extending a global Script Include from a Scoped Script, you must prefix with "global" and this will solve the issue. >gs.getProperty("sn_customerservice.enable_knowledge_kcs") == 'true' && new global.CSMTableMapUtil (current).findMapByName("sn_customerservice.case_kcs_article") && new global.KBKnowledge().canCreate()Related Linkshttps://community.servicenow.com/community?id=community_question&sys_id=ca484b26dbe3ef80f21f5583ca96192c https://community.servicenow.com/community?id=community_question&sys_id=cbdf07a5dbdcdbc01dcaf3231f96192e&view_source=searchResult https://community.servicenow.com/community?id=community_question&sys_id=57258b6ddbd8dbc01dcaf3231f96190f