Service portal Bookmarks in Okta are redirecting the users to Platform View instead of the Service PortalIssue Bookmarks in the Okta that has URL to the service portal, is redirecting to Native or platform UI instead of the service portal UI.ReleaseALLCauseService Now Instance URL is not added to the trusted sites in IE.ResolutionOn the Internet Explorer browser, Close all Internet Explorer windows. Select the Tools button, and then select Internet options.Select the Security tab.Click Trusted Sites, and then click Sites.In the "Add this Web site to the zone" box, type the URL (*.service-now.com) of a site that you trust, and then click Add.Clear all the browser cache and try the issue again. The issue should be resolved.Related Linksyou can refer to article available on the google as well, like below. https://support.edmentum.com/4_General_and_Technical_Solutions/How_To_Add_Trusted_Sites_To_Internet_Explorer_11