Sent/received emails are not updated in Activity log for IncidentDescriptionSent/received emails are not updated in Activity log for IncidentRelease or EnvironmentLondon,MadridCauseEmail Configuration is disabledResolution1). The state of the email is one of these options: 'send-ignored'/'send-failed'/'send-ready'. 2). This indicates that the email has not yet been sent. 3). This is because email sending is disabled in the <instance>. 4). As the emails are never Sent, they are not shown in the activity log of incidents. 5). To resolve the issue, please enable the Email sending/Receiving and verify.