Sent or received emails are not traced in the Incident Activity Log - Support and Troubleshooting

Sent or received emails are not traced in the Incident Activity Log Description Email traffic occurring on an Incident is not being notified in the activity log journal.

Cause The state of the email records was found to be one of 'send-ignored'/'send-failed'/'send-ready', due to email sending being disabled in the instance.

Resolution Enable the Email sending / receiving on the instance.

Additional Information Emails triggered for a specific action are not visible in the activity log of the related task