ITIL users are unable to create Knowledge Base articlesSummaryThe ITIL (Information technology infrastructure library) users are not able to create Knowledge Base articles, the error message states 'You do not have permission to contribute to this knowledge base. There is an OOB (out of box) ACL (access control list) - kb_knowledge write- which will restrict the ITIL user to create Knowledge Base Articles.This ACL will Allow write for records in kb_knowledge, if this ACL script returns true.Sys_Id of the ACL : 20cb513cd71221004792a1737e6103dc