Unable to search CIs in existing incidentsIssue Unable to search for CIs in open tickets. To replicate - open an existing incident and enter a CI, there are no search results. However, when you open a new incident and search for a CI, there are results.CauseThe dictionary entry of task.cmdb_ci field has Dependent field "company"Resolution1. The values that show up "Configuration Item" field is dependent on the value of the "company" field on the incident form by default.2. When a new incident is being created, the company field is empty, hence it shows all CIs in the field.**3. As soon as the incident is saved, the company field is populated with the caller's company by the OOTB Business rule - Company Projection - https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=51c4e266c611228500ae2d6661f276de4. Once the company is populated, the CI field will only display the CIs where the company of the CI and the incident match, since they never match as the CI company is empty, there are no results.5. If you do not wish to have this behavior, go to https://<instance_name>.service-now.com/sys_dictionary_list.do?sysparm_query=name%3Dtask%5Eelement%3Dcmdb_ci ; Open the record and remove "company" from "Dependent" on the dictionary form and under the "Dependent field" tab and click UpdateRelated Links**Assuming all cmdb_ci records have company = empty