Incident card information is not presented in Connect Support chat after incident creation


In a Connect Support chat, sometimes the incident card, which displays incident information to the user, does not show in the chat after an agent uses the 'create incident' chat action.

Release or Environment

All releases


This can occur when the 'Create Incident' chat action has been modified.


Check to see if the "Create Incident" connect action has been customized.  Import the out-of-box version to correct the issue.