Plugins Visibility / Activation / LicensingSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The following information provides guidance on plugin visibility, activation, and licensing. The PROD instance lists only plugins your organization is entitled to, cross-checked from the "Subscription" module. The instance admin can install these plugins.The SUB PROD instance lacks the "Subscription" table (Subscription Management V1), as it's excluded in a clone OOB.Some MAINT-only plugins are visible and installable on instances if your organization has purchased the entitlement. Instance Admin can install them on the PROD instance.MAINT-only plugins are not visible on SUB PROD. You can request plugin installation via the Now Support Request Plugin catalog, even if your organization is entitled to them.If testing a plugin on SUB PROD, ensure it's visible and the Install option is available on PROD before planning PROD implementation.Most SUB PROD plugin installations have no licensing requirements. If plugins can't be found, the Request plugin catalog from Now Support installs them from the backend.A clone from PROD overwrites all plugin installations on the target instance. If a specific plugin wasn't installed on PROD/Source of the clone and was tested on target SUB PROD, you need to install it again. Plugins may also be requested via the Support Portal catalog: Request Plugin Note: If the plugin record is available with the "Install" option on the instance for the instance admin, this can be installed without requesting it via the Now Support catalog. The install option on PROD will be visible ONLY if the instance has a subscription to that plugin. This is the preferred option as you may want to rely on something other than the automated change window for the plugin installation when requested from the Now Support Portal. If a go-live is planned for a plugin or application in the PROD environment, please ensure that the application and its dependencies /plugin is visible in the PROD environment well in advance. Even if you are entitled to the application, if it is missing in the PROD environment, resolving the issue may take some time. This process involves various backend teams for contract verification and depends on daily data loads. Note: Please ensure this is tested on SUBPROD before PROD activation. Once installed, plugins cannot be deactivated. For all monetary questions regarding licensing/subscriptions/entitlements, please check with your ServiceNow Account representative. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } See the following documentation for more information on Plugins: ServiceNow pluginsView subscription applications and pluginsKB0716626: Plugin FAQsKB0695388: Plugin Activation Overview