Allow Delegation from the Service Portal - Support and Troubleshooting

Allow Delegation from the Service Portal Description How to allow the user delegation from the Service Portal

Release or Environment ALL

Resolution To allow user delegation from the Service Portal, Add a link to your SP Header Menu for a list view of the Delegates table, with the below link

https://InstanceName.service-now.com/sp?id=list&table=sys_user_delegate

From the above list, users can create a delegation.

Also, this can be achieved using the below URL (Avoiding to show the List)

https://InstanceName.service-now.com/sp?id=form&table=sys_user_delegate&sys_id=-1