Change Request state is not changing as per change task custom state and workflow is not proceeding as per change task stateIssue Change request state is not changing as per the change task custom state.CauseThere are possible cause for this issue 1. Inactive state values (11, -7, -8) were not added in the dictionary override for custom choicesi. Cancelled ii.Rolled back/backout iii. Unsuccessful Resulted In outage 2. Condition in the "Close Ticket" BR was not updated with the closed state values 3. Condition in the "SNC - Run parent workflows" BR was not updated with the closed state values Resolution1. I have added inactive state values in the state dictionary override https://<instance_name>.service-now.com/nav_to.do?uri=sys_dictionary_override.do?sys_id=0b157bd4872c110043b9a2f31a434d30 2. Updated conditions in the "Close Ticket" BR with the custom closed state values( Ex : current.state ==-7 || current.state==-8 )) https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=9023ada50a0a0b01004228007704cf66 3. Updated conditions in the "SNC - Run parent workflows" BR with the closed state values (Ex : current.state.changesTo(11) || current.state.changesTo(-7) || current.state.changesTo(-8)) https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=98412b3d0a0a0b88652919d1ff714e1d