LDAP listener is terminated and not restarted when there is an unknown exception - Known Error

LDAP listener is terminated and not restarted when there is an unknown exception Description When an LDAP listener catches any exception other than NamingException or InterruptedNamingException, the LDAP listener is silently terminated.

Steps to Reproduce

This issue may occur intermittently.

Setup an LDAP server. 2. Start the listener. To start listener follow these steps:

Navigate to All > System LDAP > LDAP Servers. Select the LDAP server to configure. Select the Listener check box. Click Update. 3. If an exception other than NamingException or InterruptedNamingException is caught, the LDAP listener is terminated.

The exception will be logged in the logs before the below warning of the listener being terminated.

06/13/19 12:18:29 (761) glide.ldap.listener-48d67f4ddbfecb4051cb3a90ad96199a WARNING *** WARNING *** LDAP listening terminated

Workaround After carefully considering the severity and frequency of this problem and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience.

Workaround

From the LDAP server record, stop and start the listener again.