Blank page is opened when creating or updating a record - Known Error

Blank page is opened when creating or updating a record Description In some cases when a user submits a record or updates a record their screen goes to a blank page. The issue is related to tiny url and the link that is being generated. On the record that has a tiny url, when doing an update or submit action, it will navigate away from the page but has trouble loading the page it should load causing the issue

Steps to Reproduce

1. Go to sys_properties.list and find glide.tiny_url_min_length and set it to 30 (sys_properties.do?sys_id=466ce311c0a80a6847eda8e6c0ca9261) 2. Do a cache.do 3. In filter navigator, go to incident.list and open a record 4. In the top bar of the record, right click and go to Configure -> Form Layout and add any field and click save 5. If the screen goes back to the incident record try step 4 again until you get a blank screen See screenshot and video in the reproduction of STR's

Alternate STR's where it is much more difficult to reproduce the issue and seems more random 1. Do steps 1 and 2 in the above STR's 2. Go to incident.list and create a new record and click submit 3. Open the record that was just created, click update 4. If the screen goes back to the incident record try step 4 again until you get a blank screen

Expected behavior Should go back to the incident record

Actual behavior Opens and stays on a blank page

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.