How to change the default sort order on the Knowledge Result Sort WidgetIssue By default the Knowledge Result Sort Widget will sort by views and this will stay that way even if you change the options for the widget.CauseThe options do not control the default sort order. This is controlled by a user preference.ResolutionThe default sort order is stored as a user preference. You can override the default sort order by creating a record in the sys_user_preference table with the following values: Description: Knowledge Result Sort Widget default sort orderName: knowledge.portal_search.sort.fieldSystem: TrueUser: <Keep Empty>Type: stringValue: sys_updated_on:desc The Value field will hold the desired default sort order. In the above example it will sort on newest. Please be aware that the moment a user sorts on something else that user will keep that as their default as it gets stored as their user preference which overrides the system one.Also the order of the sort fields and the sort field labels doesn't determine what default sort order is being used. For example if you only add the above user preference then the default sort will beon the second field.