ITSM product-specific read roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read and approver_user unavailable after activating com.snc.business_stakeholder pluginIssue ITSM product-specific read roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read and approver_user unavailable after activating com.snc.business_stakeholder pluginCauseIf you are an upgrade user, request the ITSM Roles (com.snc.itsm.roles) plugin to include these product-specific roles. Please refer: - Request ITSM Roles — Incident Management - https://docs.servicenow.com/csh?topicname=req-itsm-roles-inci-mgmt.html&version=latestResolution1. For brand new New-York instances, activation of "com.snc.business_stakeholder" plugin provides the business_stakeholder role which contains sn_incident_read, sn_problem_read, sn_change_read, sn_request_read and approver_user roles by default.2. If your instance was upgraded to New-York, you will have to activate an additional plugin "com.snc.itsm.roles" to get these product specific roles. This is explained here: This is explained in this article: https://docs.servicenow.com/csh?topicname=incident-management-rn.html&version=latest#d1044650e57 3. Please follow this article to request the said plugin - https://docs.servicenow.com/csh?topicname=req-itsm-roles-inci-mgmt.html&version=latest 4. This plugin will provide all the roles mentioned below, there is no need to activate each of the product specific plugins: Business Stakeholder [com.snc_business_stakeholder] business_stakeholderNote: The business_stakeholder role contains the sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles. ITSM Roles — Incident Management [com.snc.itsm.roles.incident_management] sn_incident_readsn_incident_write ITSM Roles — Problem Management [com.snc.itsm.roles.problem_management] sn_problem_readsn_problem_write ITSM Roles — Change Management [com.snc.itsm.roles.change_management] sn_change_readsn_change_write ITSM Roles — Request Management [com.snc.service_management.roles.request_management] sn_request_read Note: As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role. sn_request_write 5. Note: Activate the ITSM Roles plugin on a sub-production environment and test the functionality before requesting activation in the production environment. For assistance, contact the ServiceNow Professional Services team.Related LinksNew York release notes: https://docs.servicenow.com/csh?topicname=incident-management-rn.html&version=latest#d1044650e57 Request ITSM Roles — Incident Management: https://docs.servicenow.com/csh?topicname=req-itsm-roles-inci-mgmt.html&version=latest