Field referencing a Table with Encrypted Text field's display set to true does not decrypt in List view - Known Error

Field referencing a Table with Encrypted Text field's display set to true does not decrypt in List view Description An encrypted reference field with its display set to true, does not show the decrypted value of the field (displays cipher text) in the list view of the table. Instead it displays the encrypted value.

Steps to Reproduce

- Login into any OOTB Jakarta instance (or any OOB instance) - Install the plugin "com.glide.encryption" - Go to Encryption contexts >> Create an encryption context - Go to Roles, open any role (eg: admin) , configure the form layout and add field Encryption context - Add the Encryption context created above to this role (eg: admin) - Login as any user with role admin - Create a field of type "Encrypted text" in table 'incident' with max length of around 150 - Set this field's display to true and remaining all to false - Edit couple of incidents and add the value to this encrypted text field created. - Create a field of type "Reference" in Change_request table Referencing to "incident" table - Edit couple of Change requests and add the incident to which encrypted text is filled in above steps - Open the list view of Change requests and make sure to add the Reference field referencing to incident table.

Expected behavior: List view shows the decrypted value

Actual behavior: List view shows the encrypted value (eg: e67aa5b3dbe017401f56f13daf9619f4:tBoMm3JLTOo4/6BjSLlqOA==)

Notes: In the form view, it appears properly.

Workaround After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support .