Display information from a custom field created on catalog item table in Service Portal - Support and Troubleshooting

Display information from a custom field created on catalog item table in Service Portal  Description This article describes how to get the value from non default fields in SC Catalog Item widget and display them in Service Portal

Procedure Clone the OOB SC Catalog Item widget. In Server script of widget code, add the below lines after Line 65 : var catTest = $sp.getParameter('sys_id'); // to get the sys_id of the catalog item from Portal URL var gp = new GlideRecord('sc_cat_item'); gp.addQuery('sys_id',catTest); gp.query() while(gp.next()) { data.stest = gp.getValue('u_stesting'); } In this case, u_stesting is the custom string type field created on sc_cat_item table, that needs to be displayed in Service Portal

3. Now in the Body HTML Template of the widget, below

{{::data.sc_cat_item.short_description}} add

Test {{::data.stest}}

4. Use the cloned version of the widget in sc_cat_item or any custom page used in Service Portal used to display the catalog item

Applicable Versions Any supported release