Clicking on Incident card in "Virtual Agent" redirecting to wrong instanceIssue When end-user or agent creates an incident record with the virtual agent/agent chat, the system creates the record and populates it on the record card. When the user clicks on the record link in this record card, the system redirects the user to the incorrect instance as shown in the below screenshot. CauseSystem property "glide.servlet.uri" was set to incorrect instance URL "https://WrongInstanceName.service-now.com/". Due to this, the incident card was created with a link to an incorrect instance on Virtual Agent / Agent chat.ResolutionPlease review and set the property "glide.servlet.uri" value to correct url "https://CorrectInstanceName.service-now.com/"Related Links How to redirect Virtual Agent Bot Response Card record url to another portal than /sp