The value in the Comments/Work notes field disappear if a data policy trigger after clicking Post button. - Known Error

The value in the Comments/Work notes field disappear if a data policy trigger after clicking Post button. Description When users type something on the Additional comment/ Work notes and click on the Post button, then the value that users entered disappears, if there is a data policy on the form to force users to fill another field.

Steps to Reproduce

-Create a data policy on the incident table as below: Conditions: State = In Progress Data Policy Rules: Configuration Item --> Mandatory = True Location --> Mandatory = True -After creating data policy, open any records in incident table where Configuration Item or Location is Empty. -Type something on Additional comment/ Work notes and click on Post button

Actual Behavior: The text you typed on the field is disappeared. Expected Behavior: Even data policy force users to fill mandatory fields before saving the form, the text should be there.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.