Close or saving the "sc_req_item" record throwing error as "User or Group Quota Exceeded." - Support and Troubleshooting

Close or saving the "sc_req_item" record throwing error as "User or Group Quota Exceeded." Description  Symptoms The tasks or RITMs which are created post a cloud stack/resource operations on "sc_req_item" table throws an error "User or Group Exceeded." while trying to close/edit/save the tasks.

Sometimes, it is also observed that while trying to close the task, the work notes say it got closed but the state will not change.

Release London P* & Madrid P* Environment Instance with Cloud Management Plugin activated. Steps to Reproduce Log in to the instance Impersonate with the user having privileges to execute Cloud Stack/Resource operations User Portal and execute any operation (Stack/Resource) Verify the Task has been created or not Navigate to "sc_req_item" and open the new record created Try to close/modify/edit/save on the form it will not allow and give above error. Cause This is known behaviour on CMP platform, currently, CMP development working to fix the issue Workaround Option 1: Modify the "On Submit validation" catalog client script. Log in to the instance Navigate to the "sn_cmp_bp_cat_item_list.do" In the name field search for the catalog where the task generated from. Open the catalog record. From the related links, click on "Variable Sets" Open the record "General Info" From the related links choose "Catalog Client Scripts" In Name filter for "On Submit validation" and open the record. Perform the below actions :

Uncheck the "Applies on catalog tasks" Uncheck the "Applies on Request Item" Change the Script as below

############ // System generated script, please do not change function onSubmit() { var tablename = g_form.getTableName(); if (tableName == 'sc_req_item' || tableName == 'sc_task') return true; else return BlueprintSCClient.beforeSubmitCloudRsrcTemplate(g_form); }

############

Clear the cache "https:// .service-noe.com/cache.do" Try to change close the Task Option 2: Deactivate all "On Submit validation" catlog client scripts Log in to the instance Navigate >> "catalog_script_client" Filter name for all "On submit validation" scripts Mark all the "On submit validation" to Active=False