Clicking on New UI leads to a blank page ($app_sir_ui_index.do) in Security Incident Response WorkspaceIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Clicking on New UI would open the page $app_sir_ui_index but this page would be blank. Release Madrid, New York Cause In this case, the error was found to be with processing the banner configured on the instance. This property was throwing an error. glide.product.description The property itself is a string, and when containing double quotes, was not processed correctly hence causing the error. Resolution Remove anything in the property value if inside double-quotes. Example value which was present in this case Before : <span style="color: #f542cb;"><span style="text-decoration: underline;"><strong>TEST</strong></span>:</span> <strong>Outage</strong> starting Fri July 26th at 8PM ET</p> After : <span style='color: #f542cb;'><span style='text-decoration: underline;'><strong>TEST</strong></span>:</span> <strong>Outage</strong> starting Fri July 26th at 8PM ET</p> Once the double quotes were replaced with single quotes the issue was resolved. Additional Information More information on how to modify the banner is present in the below documentation. Examples of how to modify the banner